Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials do you use for your furniture and decor?
At Line & Grain, we prioritize sustainability and quality. We use FSC-certified solid hardwoods, premium natural linens, and non-toxic, low-VOC finishes to ensure our pieces are safe for your home and the environment.
How long will it take for my order to arrive?
Standard in-stock items typically ship within 3-5 business days. For our handcrafted furniture pieces, please allow 4-6 weeks for production and delivery, as each item is made to order by our artisans.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that custom-made furniture and 'Final Sale' items are non-returnable unless they arrive damaged.
How should I care for my wood products?
To maintain the beauty of the grain, we recommend dusting with a soft, dry cloth. Avoid harsh chemicals or excessive moisture. We suggest applying a high-quality furniture wax every 6-12 months to preserve the wood's natural luster.
Can I track my delivery status?
Yes. Once your order is dispatched, you will receive an email confirmation with a tracking number and a link to monitor your shipment's progress in real-time.